Intelligent Automation is All About Smart Transformation of People

Bringing Intelligence Automation IA into your firm is a people-centered corporate strategy transformation, not a technology project.

Intelligent automation (IA) refers to a set of technologies that are used to handle white-collar knowledge work. Machine learning, computer vision, and natural language processing are all part of it. It has the potential to increase productivity, accuracy, and compliance while decreasing costs and enhancing employee morale and customer happiness.

Bringing IA into your firm is a people-centered corporate strategy transformation, not a technology project. You need top-level sponsorship to get the transformation started, the necessary skills to make it work, and the support and buy-in of employees at all organizational levels to assure long-term success.


Top Management

To set the automation goal for the entire organization and release the cash and resources required to scale the initiative quickly, you need senior management sponsorship.

Without top-level support, your Intelligent Automation IA transformation will be limited to a single department. If your automation program is isolated within your organization, it will almost likely underperform and struggle to reach its full potential, generating a vicious loop in terms of acquiring funds and talent for the following stage of the route.

With top executive buy-in and enterprise-level vision, on the other hand, you’ll be able to launch a high-impact, high-visibility pilot and quickly access the funding and resources needed to scale, open synergies, and scale economies that arise with end-to-end organization-wide automation piping systems.



The proper talent is important for the achievement of your Intelligent Automation transformation, therefore begin forming your team as early as possible in order. This offers them a sense of ownership over the project as well as knowledge of its history from the start, which will be useful as the project continues into its later stages.

Form an Intelligent Automation leadership group to oversee the transition, as well as an Intelligent Automation centre of excellence (CoE) to implement and execute it, the transition is overseen by the leadership committee, which is also in charge of defining the vision, and financial model, and strategy. Top management from all the company functions should be involved in the transformation.

The CoE is accountable to the leadership committee. It is in charge of carrying out the Intelligent Automation plan, creating and managing all of the policies, frameworks, and common assets required for the transformation, and identifying additional opportunities for innovation. The expertise necessary for the CoE is diversified and is not solely technical in nature. Architects, testers, developers, data engineers, data scientists, machine learning specialists, and also IT and systems professionals, may be included on the technical side. However, it is also critical to involve experts in operations, change management, risk management, communication, and training.

Since automation and data science are such rapidly emerging industries, it might be difficult to discover proper people through external recruitment. Don’t rely too heavily on short-term external experts, because you’ll need people to stick around after the first implementation stage to maintain your Intelligent Automation infrastructure and grow and improve it as technology changes and new automation opportunities emerge.

Consider internal hiring and upskilling current employees. Existing employees now have domain expertise and business loyalty; in some circumstances, teaching them technical skills may be more beneficial than bringing outsider experts up to speed on your organization’s unwritten knowledge.

To find internal candidates who are interested in and capable of contributing to your Intelligent Automation transformation, arrange community games and competitions that assess the required or relevant abilities and arrange speeches and seminars on automation-related themes from external specialists.


Your People

The attitude of your entire staff has a significant impact on the continuing success and effect of your Intelligent Automation transformation.

The appropriate approach to training and education can lead to widespread adoption of automation inside a corporation. The road ahead will be considerably smoother if your human staff welcomes and works with your digital workforce instead of against it.

Employees that are totally on board with automation could be encouraged to seek out chances for additional automation in their day-to-day tasks. Although very few professions are automatable, many jobs are made up of a significant number of automatable tasks.


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